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Customer Success Manager
Support for individuals and clubs
WoosahX offers video sessions for mental preparation in sport. You shape customer support, improve workflows with the tech team and handle complex requests.
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- Location
- Senec, Slovakia
- Hours
- Full time
- Work model
- Primarily on site; 2–3 days from home per month by agreement
- Compensation
- By agreement
THE WORK
What you will do.
- Define and improve support processes for individuals and clubs; customer contact is roughly 50% B2C and 50% B2B.
- Specify AI-assisted support workflows and implement them with the tech team.
- Handle digital second-level support and complex requests by email.
- Share recurring issues with Product, Tech, Marketing and Sales.
- Track response time, resolution time, CSAT and the share of requests resolved automatically.
YOUR BACKGROUND
What you bring.
- Two to three years of experience in customer support or customer success.
- Native-level Slovak and Czech.
- Good English for day-to-day communication. German is an advantage.
- An understanding of digital products and the willingness to learn the WoosahX platform.
- A structured, independent approach and clear communication with customers.
- The ability to turn customer problems into clear process improvements and requirements for the tech team.
COLLABORATION
Who you work with.
You work directly with the CEO and CTO.
APPLICATION
How to apply.
Email us your CV. A short note on your motivation is optional.