WoosahX / FAQ

Your questions.
Clear answers.

Find out how personalized video sessions work—from getting started and devices to membership and support.

About WoosahX

What is WoosahX?

WoosahX is a digital NeuroCoaching platform with personalized video sessions for mental preparation in sport.

Who is WoosahX for?

The individual membership is for athletes aged 14 and over. For anyone under 18, a parent or legal guardian takes out and pays for the membership; the young athlete uses their own profile. Clubs and coaches can enquire about a separate offering.

Which sports are available?

The individual membership currently focuses on football. We are working on other sports. Our offering for clubs and organizations works with athletes across different sports.

What can the sessions help me work on?

The sessions support areas such as focus, confidence, dealing with mistakes and mental preparation for matches or competitions.

Getting started and personalization

How do I get started?

Register, take out the membership and complete your profile and questionnaire. These answers form the basis for your personalized sessions. Your first video is then created automatically.

How are my videos personalized?

The system uses your questionnaire answers and its analysis to select and create your sessions automatically. It also determines the next development goals. You do not need to approve each video before it is created.

When will my first video be available?

It is usually available within a few minutes after you complete your details and questionnaire. In exceptional cases, creating it can take several calendar days.

Will changing my profile details change my videos?

You can update your profile details. Changes to those details alone do not determine which video session you receive; the system selects the next development goals based on its analysis.

Your video sessions

How often do I receive a new session?

You receive a new personalized video session every 14 days. Each new session addresses another skill or development goal selected for you by the system.

Can I watch earlier sessions again?

Yes. Earlier videos remain available in your History while your membership is active, so you can watch them again.

How long is a session?

A video session is usually between seven and ten minutes long.

How often should I watch my session?

We recommend watching the current session twice a day throughout its 14-day period: in the morning after waking and in the evening before bed. You can also watch it when needed, for example before training or a match.

Devices and VR

Do I need a VR headset?

No. You can watch the sessions on a suitable phone, tablet or computer. A VR headset is optional and is not included in the membership.

Can I use my own VR headset?

Yes. You can watch your video sessions with your own compatible VR headset as part of your membership. The headset itself is not supplied.

How do I watch a session on a VR headset?

Turn on your compatible headset and connect it to Wi-Fi. Open its web browser, go to the WoosahX login page, sign in and select your video session.

Price and membership

What is included in the individual membership?

Your membership includes your personalized video sessions, a new session every 14 days, access to earlier videos in your History while the membership is active and use on supported devices, including a compatible VR headset you own.

How much does the membership cost?

The standard price of a WoosahX Flow membership is €69 per month, including applicable taxes. Lower rates may be available through limited-time promotions. Visit our pricing page for the current price and details of any available offers. The offering is intended for athletes worldwide.

Is there a free trial?

No, there is currently no free trial.

Does my membership renew automatically, and how do I cancel?

The membership renews monthly until you cancel. To cancel, email info@woosahx.com. Cancellation takes effect at the end of the period you have already paid for.

Clubs and support

Is there an offering for clubs and coaches?

Yes. Our offering for clubs and organizations is separate from the individual membership. Find out more in the Club Area.

How can I contact support?

For questions about your membership, videos or account, contact Customer Care at info@woosahx.com or use our contact page.