Terms of Use - WoosahX

for the WoosahX digital neurocoaching and human-performance platform

Updated: September 29, 2026. This version applies to memberships entered into from this date. For existing memberships, the accepted version remains applicable unless amended in accordance with § 21.

PART A — CONTRACT BASICS

§ 1 Provider, Subject Matter, and Definitions

The provider and contracting party for paid B2C memberships is Woosah Athletics & Performance a. s., Fialková 5703/26, 903 01 Senec, Slovak Republic, Company ID (IČO) 55 973 264, Tax ID (DIČ) 2122202038, VAT ID SK2122202038, registered with the Municipal Court Bratislava III, Section Sa, File No. 7754/B, email: info@woosahx.com (the “Provider”).
These Terms govern paid use of the WoosahX digital platform by natural persons who enter into the contract primarily for purposes outside their trade, business, craft, or profession (each a “Consumer” or “User”).
The digital neurocoaching and human-performance platform operated by the Provider—including its website, User Accounts, questionnaires, audiovisual training content, mental routines, personalized programs, progress features, and other digital content and services described in the applicable offer—is referred to as “WoosahX” or the “Platform.”
A “Membership” is the paid right to access WoosahX for the billing period selected at Checkout. At launch, Memberships are generally offered as monthly renewing subscriptions. “Core Service” means access to the digital training and personalization functions described at Checkout. Any particular film, music track, sports sequence, speaker, presentation format, or output device forms part of the Core Service only if expressly promised at Checkout.
These Terms do not govern contracts with clubs, academies, associations, agencies, schools, companies, or other organizations. Separate agreements apply to those B2B relationships. If a Consumer receives access through a club or partner, these Terms govern only that Consumer’s personal use of the Platform unless a valid agreement provides otherwise.

§ 2 Contract Documents and Order of Priority

The contract consists of these Terms, the service and price description displayed when the contract is entered into, and the withdrawal information. Promotional or discount terms form part of the contract only if expressly displayed at Checkout. The Privacy Policy is provided separately and explains the processing of personal data.
If the contract documents conflict, the service and price description displayed at Checkout controls with respect to the selected plan, scope, price, and billing period. The Privacy Policy controls with respect to personal-data processing. Mandatory statutory rights prevail over all contract documents.
Advertising statements, examples, previews, and product illustrations are binding only to the extent expressly incorporated into the specific service description or otherwise relevant to conformity under mandatory law.

§ 3 Minimum Age, Minors, and Parent Contracts

WoosahX may be used by persons age 14 or older. A person under age 14 may not create a User profile or use WoosahX.
For a User under age 18, a parent or other legal guardian must enter into and pay for the Membership as the contracting party. The minor receives a separate, personally assigned User profile. The legal guardian confirms that they have authority to represent and consent for the minor, have reviewed these Terms and the privacy information, and will supervise use of the Platform.
The Provider may request reasonable proof of age, identity, and authority to represent the minor. If satisfactory proof is not provided, the Provider may suspend registration, activation, or further use until the matter is resolved.
The parent registered as the contracting party may receive broad access to the minor’s profile. Depending on available account functions and applicable privacy law, this may include use frequency, completed programs, training progress, athletic goals, information concerning motivation, self-confidence, sleep, stress, and recovery, uploaded media, personalized content, messages, and feedback.
When the User reaches the age of majority, the paying parent’s contractual role and any existing parental access remain in place until the adult User or the parent requests a change. The adult User may revoke parental access at any time and may either assume payment or keep the parent as payer; in the latter case, after the change is implemented, the parent will receive only billing and payment information. The Provider may restrict, reconfirm, or suspend parental access where required by mandatory privacy or personality rights.

§ 4 Registration, User Account, and Access Rights

Use of WoosahX requires a personal User Account containing complete and accurate information. Users must keep their information current and may not use fictitious information, another person’s identity, or register on behalf of an unauthorized third party.
Login credentials must be kept confidential. A User may use the account on multiple personally owned and technically supported devices, but may not share, transfer, rent, or sell the account. The Provider may reasonably limit simultaneous sessions for security purposes.
A User must notify the Provider without undue delay of suspected misuse or unauthorized access. To protect the account, the Provider may reset passwords, end sessions, or temporarily suspend access.
A personal profile, progress information, and personalized content are private by default. If a User leaves a club or partner environment, the Provider may, at the User’s request, transfer the profile and suitable progress data to a private account where technically feasible, legally permitted, and coordinated with the relevant controllers.
In a B2B2C setting, authorized coaches or clubs may view only activity status, use frequency, and completed programs. Questionnaire responses, uploaded media, personal content, and detailed evaluations will not be disclosed unless the User—or, for a minor, the legal guardian—separately gives valid consent or another lawful basis applies.

§ 5 Contract Formation, Ordering, and Contract Language

B2C Memberships are purchased only through the WoosahX website and the payment service provider identified at Checkout. That provider may act as Merchant of Record for the transaction and may handle payment, invoicing, taxes, refunds, and transaction-related support. Woosah Athletics & Performance a. s. remains the Provider and contracting party for access to and delivery of WoosahX. Purchases through the Apple App Store, Google Play, or another app marketplace are outside the scope of these Terms.
Before the order is submitted, Checkout displays the selected plan or sport, scope of service, total price including applicable taxes, billing period, automatic renewal, cancellation terms, accepted payment methods, and any discount conditions. Prices, currencies, and payment methods may vary by plan, sport, promotion, and country. Input errors may be corrected before submission.
By selecting the order button clearly labeled to indicate an obligation to pay, the User submits a binding offer. The contract begins legally and technically upon successful payment confirmation. The Provider or Merchant of Record will promptly confirm the contract on a durable medium, generally by email, and will provide an invoice and payment confirmation.
German, English, and Czech may be offered as contract languages. The version displayed and selected by the User at Checkout governs. The contract text and accepted version of these Terms will be provided electronically, and the User should retain them for future reference.

PART B — SERVICES, PERSONALIZATION, AND CONTENT

§ 6 Scope and Delivery of the Service

WoosahX provides digital neurocoaching and human-performance content. This may include audiovisual training sequences, mental routines, visualizations, learning prompts, and personalized programs relating to concentration, focus, self-confidence, emotional activation, competition preparation, recovery, motivation, and comparable nonmedical performance goals.
Platform access, general content, and the questionnaire are activated immediately after successful payment confirmation. Personalized content is generally created or assembled within seven calendar days after the required profile and questionnaire steps have been completed. This period begins only when all information and media needed for the relevant personalization have been provided. The User will be informed of a reasonable delay caused by technical issues or a need for clarification.
For individual B2C Memberships, a new personalized video session is made available every 14 days after the first session while the Membership is active. The session content and development goals are personalized and may vary from one video to the next. The current service description determines the other content details.
Content is provided by streaming or a comparable access-controlled method. The User has no right to download, permanently retain, locally copy, or access content after the contract ends.

§ 7 Questionnaire and Personalization Data

Age or date of birth, sport, and playing position are required for registration and basic assignment. Information about performance level, athletic goals, training frequency, and comparable performance topics is voluntary unless the Checkout or service process clearly identifies it as necessary for an expressly selected additional feature.
WoosahX may also request voluntary, subjective, and expressly nonclinical self-assessments relating to sleep, recovery, energy level, stress, motivation, and self-confidence. These responses are used solely to select and shape performance content and not to make a medical or psychological diagnosis.
The B2C questionnaire contains no free-text fields and does not request information about injuries, diseases, medical or psychological diagnoses, treatment, or medication. Users should not include that information in uploads. If the Provider receives such information inadvertently, it may delete, restrict, or exclude it from personalization for privacy and safety reasons.
Users must answer questions to the best of their knowledge. Incomplete, inaccurate, or intentionally false information may impair personalization. No specific result or subjective effect is guaranteed.

§ 8 Artificial Intelligence and Editorial Oversight

The Provider may use artificial intelligence, rules-based systems, and human editorial review to select, assemble, adapt, translate, voice, or generate content and audiovisual elements.
AI-generated output may be delivered automatically and reviewed by humans later or on a sample basis. Despite reasonable quality controls, output may be incomplete, inaccurate, repetitive, biased, out of context, or not optimally suited to the User’s individual circumstances. Generative AI may produce statements or recommendations that appear plausible but are factually incorrect. The Provider does not promise an error-free interpretation of the User’s personality or circumstances.
AI systems do not possess human consciousness, experience, emotions, or independent judgment. AI output is supporting performance and informational content only. Users must consider apparent inconsistencies and may not rely solely on AI output for decisions involving significant health, legal, financial, or personal consequences.
AI is not used to identify disease, make medical or psychological diagnoses, determine treatment, or make legally significant evaluations of a User. WoosahX does not replace individualized assistance from physicians, psychologists, psychotherapists, physical therapists, or responsible coaches.
Objective errors or technical defects may be corrected or replaced with conforming content under applicable statutory remedies. A User has no right to a change based solely on personal taste, although the Provider may make voluntary adjustments.

§ 9 User Uploads and User Rights

Where WoosahX permits uploads, Users may upload only photos, videos, audio, text, and other material that they created or are authorized to use and that does not violate any law or third-party right. Uploads must not contain unauthorized persons, confidential information, unlawful content, or content that infringes copyright, trademark, privacy, publicity, personality, or other rights. Scope, format, and technical limits may be shown in the relevant upload process.
The User retains ownership of User content. For the term and purpose of contract performance and only to operate, personalize, secure, improve, and support WoosahX, the User grants the Provider and its processors a nonexclusive, worldwide, royalty-free, technically transferable and sublicensable license to host, reproduce, technically modify, analyze, transmit, combine with other content, and display the content as necessary for those purposes.
The operational license ends when the content is deleted or the account is finally deleted, except to the extent continued retention is required by law, needed to establish or defend legal claims, or temporarily persists in secure backups in accordance with the applicable retention process.
Use of a User’s photo, video, audio, name, statement, success story, or other identifiable material for advertising, public references, paid marketing, presentations, investor decks, press work, testimonials, social media, or internal training requires separate, voluntary, documented, and revocable media consent. That consent must describe the media and channels covered, may be withheld without affecting the Core Service, and may be withdrawn prospectively. Unless expressly agreed otherwise, no compensation is owed for authorized media use.
If the User voluntarily submits ratings, improvement suggestions, ideas, feature requests, or other product-related feedback, the Provider may use, evaluate, edit, reproduce, and incorporate that feedback into the development or marketing of WoosahX without payment, without territorial or time limitation, and, where User rights are required, on a nonexclusive, transferable, and sublicensable basis. The Provider is not obliged to implement feedback. This does not permit identifiable advertising use of photos, videos, audio, names, or success stories and does not limit statutory data-protection rights.
Uploads are stored during the active Membership to the extent required for the agreed functions. After the active Membership ends, uploads are deleted or anonymized unless a legal basis permits further storage. Users may request deletion under statutory rights. Technical backups may persist until routine overwriting, generally for up to 90 days. The Provider may remove or restrict content that is unlawful, unsafe, infringing, or contrary to these Terms and may request reasonable proof of rights.

§ 10 Licensed Third-Party Content

WoosahX may include films, sports footage, music, sounds, images, voices, brands, characters, or other third-party material used under license. Those licenses may be limited by time, territory, sport, medium, platform, technology, or other conditions.
If a license expires, is restricted, rights holders change conditions, or use becomes commercially or legally unavailable or unreasonable, the Provider may remove, disable, shorten, or replace the affected material with reasonably equivalent or functionally comparable content. No price reduction or refund is owed solely because a specific licensed item is removed or replaced, provided the Core Service remains materially available and mandatory consumer remedies are preserved.
Users acquire no independent rights in licensed third-party content and may not extract, identify, isolate, reproduce, redistribute, publicly make available, or otherwise use it outside the access granted by these Terms.
Third-party names, brands, images, characters, or quotations do not imply sponsorship, endorsement, partnership, or approval unless expressly stated.

§ 11 Devices, Technical Requirements, and VR

WoosahX may be used on supported personal devices such as smartphones, tablets, computers, compatible VR headsets, and, where offered, TV devices. The User is responsible for a compatible device, current supported software, a stable internet connection, and any necessary speakers, headphones, display, device protection, or other equipment. The Provider will disclose material compatibility requirements before purchase or in the service description.
Connection, data, hardware, electricity, and other third-party costs are not included in the Membership price. Quality may depend on bandwidth, device performance, browser, operating system, display settings, and third-party services outside the Provider’s control.
Use with a compatible personal VR headset is optional and included in the individual B2C Membership; the headset itself is not supplied and must be obtained separately. It requires compatible equipment, and any manufacturer safety instructions must be followed. If discomfort, dizziness, nausea, disorientation, headache, visual disturbance, or similar symptoms occur, use must stop immediately.
The Provider may modify supported systems or presentation formats, including VR and 2D formats, where reasonably required for security, stability, technical development, or preservation of the Core Service, subject to mandatory information and conformity obligations. The Provider is not responsible for restrictions caused solely by an unsuitable device, outdated software, insufficient internet connection, or necessary functions blocked by the User if the technical requirements were clearly disclosed before contract formation.

PART C — MEMBERSHIP, PRICING, AND TERMINATION

§ 12 Term and Automatic Renewal

Unless Checkout states otherwise, a B2C Membership has an initial term of one month. The Provider may offer additional billing periods or tariff models in the future if they are expressly displayed at Checkout. The first contract period begins upon successful payment confirmation.
At the end of each paid billing period, the Membership automatically renews for the billing period agreed at Checkout unless properly canceled before the next renewal. The price, currency, applicable taxes, exact billing dates, and next renewal or charge date shown at Checkout, in the payment confirmation, account area, or payment overview apply to the selected Membership.
A free trial or promotional period applies only if expressly displayed at Checkout. Unless the promotional terms state otherwise, the Membership automatically continues at the price shown before the order was submitted when the promotion ends. If no free trial is displayed, the paid Membership begins immediately.

§ 13 Prices, Discounts, and Price Changes

The total price displayed at Checkout for the selected plan applies for the billing period then purchased, including applicable taxes. Prices may differ by sport, plan, scope, country, currency, promotion, distribution channel, or target group and are generally charged in advance for each contract period.
Discounts, beta prices, introductory prices, club, player, influencer, voucher, promotional-code, or other individual or general promotional offers may be subject to eligibility criteria, redemption periods, quantity limits, or other conditions displayed with the offer. Unless expressly stated otherwise, a discount does not create a right to the same discount for future billing periods.
The Provider may change the price for future billing periods by giving at least 30 days’ advance notice by email and within the Platform where reasonable grounds exist, including changes in taxes, duties, payment, licensing, hosting, security, personnel or other operating costs, significant expansion of the service scope, or general cost developments. Cost reductions will be considered appropriately. A price change will not affect a period already paid for. The notice will state the new price, effective date, and the User’s right to cancel before the change takes effect.
If the User does not accept a price change, the User may cancel the Membership effective at the end of the current paid period. Continued use after the effective date constitutes acceptance only where permitted by applicable law and after clear advance notice. Mandatory requirements concerning consent, transparency, and fairness remain unaffected.

§ 14 Payment, Payment Providers, and Default

Payment is processed through the payment provider or Merchant of Record identified at Checkout. The payment methods made available by that provider may vary by country. The User authorizes recurring charges through the selected payment method for each renewal until the Membership is canceled.
The User must maintain valid payment information and sufficient funds. Invoices, payment confirmations, refunds, and transaction communications may be issued by the Merchant of Record in its own name where it is responsible for the relevant transaction.
If a charge fails, the payment provider or the Provider may retry the charge, request updated payment information, and inform the User of the payment failure. If payment remains outstanding after notice and retry, Platform access may be temporarily suspended after 24 hours. The payment claim remains due. Access will generally be reactivated after full settlement unless the contract has already ended.
If the amount due is not fully paid within 14 days after the first notice of failed payment, the Provider may terminate the Membership after a further notice, unless mandatory law requires another period or measure. Statutory default interest, necessary chargeback costs, and reasonable reminder costs may be charged where the User is responsible for non-payment and mandatory law permits this.
Statutory rights concerning disputed, unauthorized, or incorrectly executed payments remain unaffected. The User must not initiate an unjustified chargeback and should first contact customer service so the matter can be investigated.

§ 15 Statutory Right of Withdrawal and Immediate Performance

A Consumer generally has a statutory right to withdraw from a distance contract within 14 days without giving a reason. The withdrawal period begins on the date the contract is entered into. Details and a model withdrawal form are provided in Annex 1.
If the User wants the Provider to begin performance before the withdrawal period expires, Checkout will request the User’s express consent to immediate performance. For digital content not supplied on a tangible medium, the same clearly worded consent mechanism may also include the User’s acknowledgment that the right of withdrawal is lost once performance begins, to the extent permitted by law. The contract confirmation records this declaration on a durable medium.
For digital content not supplied on a tangible medium, the right of withdrawal expires only if all statutory requirements are met, including the User’s prior express consent, acknowledgment of the loss of the right, and contract confirmation. If any requirement is not met, the statutory right remains in effect.
For an ongoing digital service that begins at the User’s express request during the withdrawal period, the User may still withdraw within that period. Where permitted by law, the User may owe a proportionate amount for service supplied before notice of withdrawal. The Provider will claim such an amount only if personalized content has already been created or supplied.
Where legally required for contracts concluded through an online interface, the Provider will make an easily accessible online withdrawal function available and will promptly confirm receipt of an online withdrawal on a durable medium.

§ 16 Cancellation by the User

The User may cancel the Membership at any time with effect at the end of the current paid billing period. Access remains available through the end of that period. Except where required by law, cancellation does not create a right to a prorated refund for an ongoing paid period.
Cancellation may be submitted through the account settings, through a continuously available online cancellation button or cancellation function clearly identified on the website, or by email to info@woosahx.com. Where an online cancellation function is required by applicable law, it will be continuously and easily accessible, will not require login if the law so requires, and the Provider will confirm cancellation electronically.
Deleting the app, ceasing to use WoosahX, or revoking a payment mandate does not by itself cancel the Membership. A cancellation must be submitted through an available cancellation channel.
The right to terminate for cause and all mandatory statutory cancellation rights remain unaffected.

§ 17 Account Deactivation, Reactivation, and Deletion

A User may deactivate the User Account without canceling the Membership. Deactivation restricts access but does not suspend billing or extend the contract term.
A deactivated account may generally be reactivated during an active Membership after appropriate identity or security verification. After a canceled Membership ends, the profile may be placed in an inactive state for up to 90 days so that it can be reactivated for a later Membership where technically and legally possible.
If a User requests deletion during a paid billing period, access will ordinarily remain available until the period ends. The Membership will then end, and the account and personal data will be deleted or anonymized in accordance with the Privacy Policy and applicable retention duties. The User may expressly request earlier access termination; this does not create a refund right unless required by law.
Data required for accounting, tax, payment, fraud prevention, legal claims, security records, or other statutory purposes may be retained for the applicable retention period. Secure backups may be overwritten on a delayed schedule, generally within up to 90 days unless further retention is legally required.
Content and progress information that has been deleted cannot be restored unless a backup restoration is legally and technically permissible and reasonable. Cancellation and account deletion are separate processes; cancellation stops automatic renewal, while account deletion must be requested separately or triggered through the function provided for that purpose.

§ 18 Suspension and Termination by the Provider

The Provider may immediately suspend an account temporarily if payment is overdue, a specific security risk exists, credentials appear compromised or misused, unlawful content is uploaded, serious misuse is suspected, a serious breach of these Terms exists, or continued use threatens other Users, the Platform, systems, the Provider, or third-party rights.
For less serious or remediable violations, the Provider will ordinarily give a warning and a reasonable opportunity to cure. Immediate action remains permitted where waiting would be unreasonable or legally impermissible.
If the violation is remedied, access will be restored. A warning may be omitted where the User cannot reasonably be expected to cure the violation or where immediate action is necessary to protect Users, systems, rights holders, or the Provider.
The Provider may terminate for cause if a material violation continues after warning, if serious misuse occurs, or if continued performance is unreasonable. If extraordinary termination is caused culpably by the User, no refund is owed for the remaining period unless mandatory law provides otherwise. Mandatory notice, refund, consumer-remedy, and statutory damages requirements remain unaffected.
The Provider may discontinue WoosahX, a tariff, a sport, a country offering, the B2C Platform, or a material part of the service for economic, strategic, technical, licensing, or legal reasons by giving at least 30 days’ notice by email and within the Platform where reasonably possible. If discontinuation ends a paid Membership before the end of its billing period, the Provider will refund the price attributable to the remaining period, unless mandatory law requires a more favorable remedy.

PART D — OPERATIONS, CHANGES, AND USER OBLIGATIONS

§ 19 Availability, Maintenance, and Force Majeure

The Provider strives for high availability but does not promise uninterrupted operation or a specific service level unless expressly stated at Checkout.
Temporary restrictions may result from maintenance, security updates, capacity changes, disruptions of hosting, network, energy, payment, or other third-party providers, internet failure, cyberattacks, governmental action, labor disputes, natural events, or other circumstances outside reasonable control. Planned material maintenance will be announced where reasonably practicable.
The Provider will address disruptions within its control without undue delay and within a reasonable time. Mandatory rights concerning conformity, price reduction, or termination remain unaffected.

§ 20 Changes to the Platform, Functions, and Content

The Provider may update, improve, develop, redesign, or otherwise change WoosahX during the contract term for reasonable grounds, including security, stability, usability, personalization, technical compatibility, scaling, accessibility, legal compliance, licensing conditions, new technical environments, or changes to the target audience.
Changes made at no additional cost may not impose extra costs on the User and may not eliminate the agreed Core Service. Material adverse changes will be communicated clearly and in advance on a durable medium, including their nature, timing, impact, and the User’s applicable rights.
The Provider may replace or remove individual content items or functions if a functionally comparable access and the Core Service remain available and mandatory conformity rights are preserved. Where applicable law gives the User a right to terminate because a change materially and adversely affects access or use, the User may terminate free of charge within the statutory period, unless the unchanged conforming version is offered without additional cost.

§ 21 Changes to These Terms

The Provider may amend these Terms for reasonable grounds, including changes in law or court decisions, security requirements, technical processes, payment procedures, product structure, expansion of services, or adjustments to prevent unreasonable disadvantage, provided the change does not unreasonably disadvantage the User.
Material changes will be announced at least 30 days before they take effect by email and within the Platform. The notice will identify the material changes, their effective date, and any available cancellation or objection rights.
Where the User’s express consent is legally required, a change will take effect only after that consent. Silence is treated as consent only where lawful, expressly agreed, and accompanied by clear notice of the consequence and of the right to object.
If a User objects to a material or consent-required change, the User may cancel before the change takes effect where provided by law or notice. If continued performance under the existing Terms is unreasonable for the Provider, the Provider may terminate the contract in compliance with applicable notice and consumer-protection requirements. Unless lawfully changed, the version accepted at the time of contracting continues to govern.

§ 22 Permitted Use and Conduct

WoosahX may be used only for personal, noncommercial training and performance purposes within the rights granted under the contract.
Users may not share, resell, rent, or transfer accounts; circumvent access controls, security features, device restrictions, or regional restrictions; copy, record, scrape, download, extract, publicly perform, or redistribute content; reverse engineer, automatically read, scrape, decompile, or interfere with the Platform; upload unlawful, infringing, discriminatory, dangerous, harmful-to-minors, or otherwise rights-violating content; use WoosahX for medical self-diagnosis, treatment, or as a substitute for professional care; or use training, research, scraping, benchmarking, or competitive-development methods involving AI or model development without the Provider’s prior consent.
Users must comply with reasonable Provider instructions concerning security, account recovery, and incident analysis and must protect their account against unauthorized access.

§ 23 Rights in WoosahX and Streaming Restrictions

All rights in the Platform, software, structure, methods, design, databases, text, graphics, brands, videos, audio, evaluations, and other work belong to the Provider or the applicable licensor.
For the term of an active Membership, the User receives a limited, revocable, nonexclusive, nontransferable right to access and stream the content for personal use within these Terms.
Technical measures used to prevent copying or secure content must not be circumvented. Device marks, watermarks, rights-management data, or comparable protective measures may not be removed or bypassed.

§ 24 Conformity, Defects, and Complaints

The Provider supplies digital content and digital services in conformity with the contract and provides required security and functionality updates. Users retain all mandatory statutory remedies for lack of conformity.
The User should report a disruption or potential defect without undue delay, describing the issue, device, browser, time, and any screenshot, where appropriate, to info@woosahx.com. Failure to report does not shorten a mandatory statutory period.
The Provider may first attempt to bring the service into conformity by troubleshooting, updating, redelivering, or providing an equivalent replacement. This will be done within a reasonable time, without significant inconvenience, and at no cost to the User.
If conformity cannot be restored, is not restored in time, or the failure is sufficiently serious, the User may exercise statutory rights to a proportionate price reduction or termination, subject to applicable law.
Mandatory burden-of-proof rules and remedies applicable to continuously supplied digital services remain unaffected.
Goodwill services or voluntary adjustments in individual cases do not create a right to the same treatment in other cases.

PART E — SERVICE LIMITATIONS, LIABILITY, AND FINAL PROVISIONS

§ 25 No Medical or Therapeutic Service

WoosahX is a digital coaching and performance service, not a medical device, medical service, psychological, psychotherapeutic, physiotherapeutic, or other healthcare or healing service.
The content does not identify, diagnose, treat, cure, or alleviate disease, injury, or mental disorder and does not replace medical, therapeutic, or other professional advice, examination, treatment, or care.
If pain, symptoms, injuries, persistent complaints, health concerns, acute psychological distress, suicidal thoughts, or similar concerns exist or increase, the User must stop using the relevant content, must not use WoosahX as assistance for that situation, and must seek appropriate professional assistance. In an emergency, the User must contact local emergency services immediately.
The Provider does not monitor the User continuously and does not undertake a duty to intervene in athletic, personal, or clinical circumstances beyond duties imposed by applicable law.
The User decides independently and responsibly whether and how to implement nonmedical training impulses. Minors use WoosahX under the supervision of their legal guardian and, in an athletic setting, with due regard to the responsibility of coaches and clubs.

§ 26 No Promise of Results

The Provider owes conforming provision of WoosahX and does not promise any specific athletic, mental, economic, academic, professional, or health outcome.
Results, effects, and perception depend on factors outside the Provider’s control, including starting situation, commitment, regularity, motivation, training environment, individual circumstances, and interaction with other training methods. Statements about scientific foundations describe methodological orientation and do not prove a guaranteed individual effect.
Subjective dissatisfaction, lack of progress, or failure to reach a personal goal is not by itself a defect if WoosahX otherwise meets the applicable contract and statutory conformity requirements.
WoosahX does not replace tactical, technical, or physical training by qualified coaches. The Provider assumes no responsibility for selection decisions, playing time, contracts, career development, or competition results.

§ 27 Liability

The Provider has unlimited liability for intent and gross negligence, culpable injury to life, body, or health, fraudulently concealed defects, expressly assumed guarantees, mandatory product liability, and all other liability that cannot lawfully be limited or excluded.
For negligent breach of a material contractual obligation, liability is limited, to the extent legally permitted, to the loss typical for the contract and reasonably foreseeable when the contract was entered into. A material obligation is one whose performance is essential to proper performance of the contract and on which the User may ordinarily rely.
To the extent permitted by applicable mandatory consumer law, liability for slight negligence is otherwise excluded. Statutory rights concerning defective digital services, data protection, and product liability remain unaffected.
The User is responsible for damage caused by culpable breach of these Terms, unlawful uploads, or unlawful account disclosure. This does not apply to damage attributable to the Provider or outside the User’s responsibility. Any indemnity obligation exists only to the extent permitted by law and requires that the User is responsible for the circumstance giving rise to the claim.

§ 28 Privacy and Anonymized Analytics

The Provider processes personal data in accordance with applicable data-protection law, including the EU General Data Protection Regulation, Slovak data-protection law, and the separate Privacy Policy. These Terms do not replace the Privacy Policy or any required data-protection consent.
The Provider may use changing processors and technical service providers, in particular for hosting, cloud storage, AI processing, video generation, email delivery, payment processing, analytics, consent management, customer relationship management, customer support, and cookie management. Current recipients, provider categories, and any international transfers are described in the Privacy Policy or the relevant processing notice. A change in service provider may not unreasonably impair the statutory data-protection level or the Core Service.
The Provider may anonymize activity frequency, drop-off points, completed programs, ratings and feedback, athletic goals, subjective impact assessments, technical device or service information, and aggregated age-group, target-group, or sport characteristics and then use them in anonymized or sufficiently aggregated form for statistics, security, quality control, product development, research, and improvement of personalization and AI systems, provided the User cannot reasonably be identified.
Personal data and raw uploads may be transferred to integrated AI or production service providers only to the extent necessary to create the User’s personal content, transparently described, and lawful under data-protection law. Such providers may not use that data for their own general model training. Pseudonymized data remains personal data. Raw uploads are not used for general AI training or advertising solely on the basis of this clause. Personal data used for raw-input analysis or assignment to personalized content is not used to improve or train models beyond the individual service unless a separate lawful basis exists.
Users may exercise statutory rights of access, rectification, erasure, restriction, data portability, and objection and may withdraw consent prospectively as described in the Privacy Policy.

§ 29 Notices and Electronic Contact

Contract notices may be sent to the email address registered in the User Account and displayed within the Platform. The User must keep contact information current and regularly check messages.
Electronic notices are deemed received when they reach the User’s sphere of control and can be retrieved under ordinary circumstances. Mandatory form requirements remain unaffected.
Advertising electronic communication is sent only in accordance with applicable law. Material contract, cancellation, price-change, security, payment, and service information is not advertising and may be sent without marketing consent.

§ 30 Customer Service and Alternative Dispute Resolution

Questions, complaints, cancellation requests, and other inquiries may be sent to info@woosahx.com. Customer service is generally available in German, English, Slovak, and Czech. The Provider will reasonably investigate complaints and work toward a timely resolution without promising a specific response time unless a binding service level applies.
After first attempting to resolve a complaint directly with the Provider, an eligible Consumer may contact a competent alternative dispute resolution entity. For Slovak consumer disputes, this may include the Slovak Trade Inspection, Central Inspectorate, Department of International Relations and Alternative Dispute Resolution, Bajkalská 21/A, P.O. Box 29, 827 99 Bratislava 27, Slovak Republic, www.soi.sk, as applicable.
The European Online Dispute Resolution Platform was discontinued on July 20, 2025 and is therefore not linked. Any statutory information or participation obligations relating to alternative dispute resolution remain unaffected.

§ 31 Governing Law and Jurisdiction

These Terms and the contract are governed by the laws of the Slovak Republic, excluding the UN Convention on Contracts for the International Sale of Goods.
WoosahX may be offered worldwide; individual countries, territories, payment methods, currencies, functions, or content may be excluded or restricted for legal, licensing, tax, security, or technical reasons. Availability and the service description shown at the relevant Checkout are decisive.
If WoosahX directs its activities to the country in which the Consumer habitually resides, this choice of law does not deprive the Consumer of protection afforded by mandatory provisions of that country’s law that cannot be varied by agreement.
The statutory international and local courts retain jurisdiction over claims by or against Consumers. Exclusive jurisdiction of Slovak courts is not agreed with Consumers. Any choice-of-court agreement is effective only where permitted by mandatory law.

§ 32 Final Provisions

Ancillary agreements, individual arrangements, and mandatory statutory rights take precedence over these Terms to the extent they apply.
The Provider may transfer the contract and associated rights and obligations as part of a corporate merger, restructuring, sale of business, transfer of the WoosahX business, or transfer to an affiliated company or legal successor, provided this is legally permissible. The User will be informed on a durable medium before the transfer. The transfer may not reduce the User’s contractual rights or mandatory consumer protections. If the transfer materially and adversely affects the User’s interests, the User may terminate as of the transfer date, subject to applicable law; prepaid amounts for periods after termination will be refunded.
If any provision is or becomes wholly or partly invalid or unenforceable, the remaining provisions remain in effect. The invalid provision will be replaced by the applicable statutory rule. No clause in these Terms is intended to reduce mandatory consumer rights.
The current version is available on the website. The version effective when the contract was entered into governs that contract unless a later amendment validly takes effect.

Annex 1 — Withdrawal Information

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the date on which the contract was entered into.

To exercise the right of withdrawal, you must inform Woosah Athletics & Performance a. s., Fialková 5703/26, 903 01 Senec, Slovak Republic, email: info@woosahx.com, of your decision to withdraw from this contract by an unequivocal statement (for example, an email). You may use the model withdrawal form below, but it is not mandatory.

Where the statutory online withdrawal function is available on the website, you may also use that function. We will promptly confirm receipt of an online withdrawal on a durable medium.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than 14 days after the date on which we are informed of your decision to withdraw. We will make the reimbursement using the same means of payment used for the original transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested that an ongoing digital service begin during the withdrawal period, and the right of withdrawal continues to apply, you must pay a reasonable amount proportionate to the services provided before you informed us of your withdrawal. The Provider will claim such an amount only if personalized content has already been created or supplied.

Early Expiration for Digital Content

For digital content not supplied on a tangible medium, the right of withdrawal expires when performance begins only if you expressly consented in advance to performance beginning before the withdrawal period expires, acknowledged that you thereby lose your right of withdrawal, and received the legally required contract confirmation on a durable medium.

Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To: Woosah Athletics & Performance a. s., Fialková 5703/26, 903 01 Senec, Slovak Republic; email: info@woosahx.com

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content/digital services:

Ordered on / contract entered into on:

Name of Consumer(s):

Address of Consumer(s):

Email address of the User Account:

Date:

Signature of Consumer(s) (only if this form is submitted on paper):